Therapy Education Online

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Frequently Asked Questions

Log into your account by clicking on “My Account” in the top menu bar.

Select “Purchases” to see a list of the training courses you have purchased.

Click on the “View” button which will take you to the training course page where you will now be able to view your video.

 An image like the one below will show. Click the play button at bottom left of the screen to play the video.

At the bottom right of the image you will see a number of other icons. To get the clearest playback go to the cog wheel and select the highest definition playback you can. The other icons also allow you to choose closed captions if you wish, search within the transcript for a particular word or phrase and choose your playback speed.

You will be prompted to set up an account when you make your first purchase.

If you want to set up an account in advance, you can do so by clicking on My Account – Register and then follow the onscreen instructions.

Signing into an account enables the site to identify you and therefore grant you access to view the videos you have purchased.

In addition, signing into your account will also allow you to view a list of your purchases, as well as the option to re-print your invoices and/or CPD Certificates.

All videos are available to watch for up to 6 months from the date of purchase.

Unfortunately not. Any mention in the videos about “handouts” or “printouts” by trainers, are in reference to printouts of the PowerPoint slides, which were made available to delegates who attended the LIVE workshop. These slides are included within the videos and are the property of the trainers. They are not available for download or redistribution with any video rental purchase.

You can contact us by clicking on the ‘Contact Us’ link at the bottom of this page. Alternatively, you can email us at: theo@brightontherapypartnership.org.uk

Sign up to our newsletter! ThEO is a part of Brighton Therapy Partnership (BTP), and by signing up to our newsletter you will be kept up to date with all our newest offerings, including our regular promotions on new and existing videos, as well as learning more about BTP and the live workshops that we run.

Sign up below and receive a 20% discount on your first live BTP workshop!

If you get an error message or a message to say ’this page no longer exists’ then please check if the URL says ‘theo-by cassia’ If so, then this was a development site and is no longer in use. Our web developers do not know why some people seem to get sent through to this site but if you access the ThEO website via www.therapyeducationonline.com this problem should no longer occur. You can then log on to your account.

In our experience this is likely to be an issue with the internet connection at the point of purchase. However, please do get n touch and we will do our best to assist.

If you have a discount code please make sure you use it at checkout when making your purchase. We are unable to apply discount codes retrospectively or provide partial refunds because a discount code has not been correctly applied. The unused discount code will still be valid on another purchase.

The video is yours to watch as many times as you like throughout the rental period of 6 months.

When you go to the video’s page, you can click on the “Buy Now” button.  Then follow the check-out process as you would with any online store.

Note: you will need to have an account before you can purchase a video on the Therapy Education online website. This includes those that have purchased tickets to events with Brighton Therapy Partnership because although both sites are run by the same business they are separate websites. If you do not already have an account on this site (or are not logged in), you will be prompted either to create an account or to log-in which will enable you to access your purchased videos from your own user dashboard.

Please ensure that you check that you are able to view your video as soon as possible after purchase in order to get the maximum benefit from your 6 month subscription.

Videos should be easily viewable on most devices (if you can access videos on Youtube then you should be able to access the videos on our site) but if you do happen to run into any problems, please don’t hesitate to contact us and we will do our best to help you resolve the issue; however, we take no responsibility for technical/internet issues at your end.

Log into your account by clicking on “My Account” in the top menu bar.

Select “Orders” to see a list of the purchases you have made.

Click on the “Certifcate” button which will display your certificate(s) in PDF format which can then be printed or downloaded as you prefer.

The name on your CPD certificate is linked to the name on your account so if you need to change it you simply need to change the name on your account. Here’s how:

 

Log-in and go to – My Account – Account Details

Change the First Name and Last Name to whatever you want to appear on the Certificate.

Then click on Orders followed by the Certificate button for the relevant course(s)

We do not offer specific discounts for students or newly qualified practitioners, but we regularly run promotions with 20 – 50% off new and existing videos. Sign up to our newsletter below to receive all of our promotional discount codes.

I’m afraid not. We believe that 6 months is ample time to view your video. 

The most common reason for this is that you have tried to log in with the incorrect email address. Sometimes people set up an account with one email and then set up another account with a different email. Please do get in touch and we will check which email your account is connected to.

Subscribe to our newsletter

Sign up to our newsletter! ThEO is a part of Brighton Therapy Partnership (BTP), and by signing up to our newsletter you will be kept up to date with all our newest offerings, including our regular promotions on new and existing videos, as well as learning more about BTP and the live workshops that we run.